Shipping:
Braid is shipped direct from the Netherlands. All shipments are via air, with a transit time of approximately 7 working days. Shipping costs are to be paid at the time you place your order and are non-refundable.
Use this calculator to determine your shipping costs.
Any additional duties, taxes, handling, transfer and other fees that may be incurred are to be paid by the recipient.
Cancellations:
Due to the nature of a made-to-order product, all orders are final and cannot be cancelled. If products were damaged during shipping, please fill out this form within 48 hours upon receipt to apply for replacements.
Returns:
Due to the nature of a made-to-order product, all orders are final and cannot be returned. However, if goods are damaged in transit, please fill out this form within 48 hours of receiving the goods and make sure to include images of the damaged product and packaging. Please allow for 7 working days for processing. Once the claim is verified, a return label will be issued. Please return the damaged product using the return label. When the damaged product is received, the replacement order will be processed and the customer will be notified.
Braid is an international artisanal product that is made to order. Due to the nature of custom orders, it cannot be returned.